The Center for Innovative Hospitality Labor and Employment Relations (CIHLER) was established in 2013 as a platform for students, employers, employees, unions, and their advocates involved in the hospitality industry. The center's mission is to support educational programs, sponsor and disseminate research, and hold conferences and roundtables dedicated to modernizing labor and employment relations, analyzing labor and employment law, and improving human resource management and leadership in the hospitality industry. To achieve this goal, the center supports classes focusing on labor and employment relations; disseminates empirical, theoretical, and doctrinal scholarship; and sponsors conferences and roundtables.

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Recent Submissions

  • 2020-2021 Year in Review 

    The Center for Innovative Hospitality Labor and Employment Relations (2021-11-09)
    2020-2021 Annual Review published by the staff of the Center for Innovative Hospitality Labor and Employment Relations (CIHLER) at Cornell University's School of Hotel Administration.
  • Understanding Human Resource Practices and Outcomes in Franchise Businesses 

    Lakhani, Tashlin (2021-11-01)
    Franchise businesses are an essential and growing part of the U.S. economy, accounting for nearly 800,000 establishments, 9 million jobs, and $800 billion in output annually. The importance of franchising is particularly ...
  • 2019-2020 Year in Review 

    The Center for Innovative Hospitality Labor and Employment Relations (2020-10-15)
    2019-2020 Annual Review published by the staff of the Center for Innovative Hospitality Labor and Employment Relations (CIHLER) at Cornell University's School of Hotel Administration.
  • Leaving Talent on the Table? The Importance of Developing and Retaining Women Leaders 

    Warech, Michael A. (2018-03-25)
    [Excerpt] While it’s been twenty years since McKinsey & Co. first coined the term ‘War for Talent’, many companies continue the fight to attract and retain the best and brightest. In an increasingly dynamic and competitive ...
  • How the Hospitality Industry is Rethinking Development for its Next Generation of Leaders 

    Warech, Michael A. (2017-03-19)
    [Excerpt] So where will we find the next generation of leaders in the hospitality industry? Like their counterparts in other business sectors, this question remains top-of-mind for those responsible for finding, managing, ...
  • Who Are My Employees? 

    Bressan, Paul L.; Seroussi, Ruth L.; BuchalterNemer (2015-11-01)
    The legal landscape for employers is changing. Led by the National Labor Relations Board (the “NLRB”), there is a growing trend to hold employers accountable, not only for their own employees, but also for the employees ...
  • 2015 California Labor and Employment Legislative Update: Newly Enacted Employment Legislation 

    Jones Day; Whitton, Mhairi L. (2015-11-01)
    The California Legislature’s efforts to expand the reach and scope of California employment statutes continue unabated. In most instances, its efforts were endorsed by Governor Jerry Brown. In September and October 2015, ...
  • A Glimpse into the Future of Work 

    Warech, Michael A. (2018-03-11)
    [Excerpt] In this Instagram age of texts and tweets, it should come as no surprise that the most important and complex workplace challenge facing CEOs and CHROs is neatly summarized by the acronym ‘FoW’. Forget YOLO, FOMO ...
  • Hospitality HR and Big Data: Highlights from the 2015 Roundtable 

    Tracey, J. Bruce (2015-08-01)
    The effects of so-called big data, which involves a torrent of detailed information about employees and customers, have begun to ripple through hospitality human resources—allowing managers the potential to connect HR ...
  • The Effect of Labor Law Changes under the New Administration: Too Soon to Tell 

    Sherwyn, David S. (2017-06-07)
    With a new administration in place, experts in labor law joined union leaders and management to observe the straws in the wind regarding what changes might occur in labor laws and regulations. Changes seem inevitable in ...

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