The Center for Innovative Hospitality Labor and Employment Relations Roundtable and Conference Highlights series provides an in-depth look at specific event discussions, findings, and suggested outcomes from the center’s roundtables and industry conferences. The center organizes several roundtables each year where a group of invited senior-level executives and faculty focus on specific hospitality industry labor and employment topics in an interactive and engaging meeting format. Learn more about the center’s events.
The effects of so-called big data, which involves a torrent of detailed information about employees and customers, have begun to ripple through hospitality human resources—allowing managers the potential to connect HR policies with corporate financial results. As discussed in this inaugural roundtable on “Hospitality HR and Big Data,” hospitality firms are gradually addressing both the possibilities and the challenges of this mountain of data. In addition to dealing with the volume of data, hospitality firms must cope with the velocity, variety, and veracity of the data, while they also ensure ethical application of the information they gather. Given the size of HR databases, it’s possible to draw statistically valid conclusions from analytical procedures, but care must be taken to ensure that those results make business sense before taking actions based on such analyses.
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