How Can You Measure the Productivity of Knowledge Workers?
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Zhu, Julia; Shibalayeva, Sabina
[Excerpt] According to Peter Drucker (1999), the most valuable assets of a 21st century organization would be its knowledge workers and their productivity. The intangibility of knowledge makes knowledge workers especially hard to measure, which causes problems with standard measurement and evaluation. More complex knowledge work seldom has one single correct or standard outcome, nor are those outcomes usually quantifiable or comparable.
Human Resources; HR; knowledge workers; productivity; key performance indicator; measurement; strategy; metrics; quantification framework; technology access; KPI
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