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  5. What are Critical Competencis of Field Sales Personnel in the Medical Device Industry in Virtual Environments?

What are Critical Competencis of Field Sales Personnel in the Medical Device Industry in Virtual Environments?

File(s)
What_are_critical_competencies_of_Field_Sales_personnel_in_the_medical_device_industry_in_virtual_environments.pdf (649.09 KB)
Permanent Link(s)
https://hdl.handle.net/1813/102844
Collections
ILR Student Works
Executive Summaries on Current HR Topics (ILRHR 6640)
Author
Finney, Eric
Hussain, Vaidehi
Abstract

Absorb what is useful, discard what is not, add what is uniquely your own. There are many critical competencies common to all successful sales tactics that should be kept, like known soft skills that benefit salespeople. Other approaches such as inefficient mass mails and outdated digital models need to be discarded. Finally, field sales personnel today need a uniquely empathetic and customer centric approach that relies on real time data and insights enabled by digitalization. In the wake of the COVID 19 earthquake, the medical industry is still experiencing the tremors. Out competing other companies in terms of consumer centrism with futuristic skills is the best way to stay on top of the medical sales industry.

Date Issued
2020-11-15
Keywords
Human Resource
•
field sales personnel
•
medical device industry
•
virtual environment
•
COVID-19
•
pandemic
•
health care professionals
•
customer experience
•
technology
•
medical science liaison
•
key opinion leader
•
customer relationship management
•
OCEAN
•
learning
•
customer centric
Type
article
Accessibility Feature
taggedPDF
Accessibility Hazard
none

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