Rodent pests affect people in a variety of ways, from causing structural damage and contaminating food, to spreading disease. To reduce human-rodent interactions requires knowledge of rodent behavior and biology. The NYS IPM Program collaborates with researchers, pest management professionals, manufacturers of pest management products, and the public to generate and disseminate information that is intended to increase adoption and implementation of integrated pest management for rodents. In 2017, members of the Community IPM Program attempted to launch a research project designed to understand and improve rodent management practices at food distribution centers. Despite considerable effort, this project has faced several challenges in terms of site access and availability of pest management products. The IPM Program provided feedback on two manuscripts published in primary journals about rodent-borne disease, reached over 2,100 individuals in face-to-face and virtual presentations, prepared articles that were distributed by state and regional organizations, and developed new resources to help identify opportunities for exclusion, to implement an effective rodent monitoring program, and to facilitate communication between pest professionals and their clients.