The core mission of the Community IPM Program is to provide New Yorkers with safe and effective solutions to manage pests where people live, work, learn and play. Because the field of Community IPM is vast, including all aspects of life not associated with growing food or commercial horticulture, the practices promoted by this program apply to all New Yorkers, and help to reduce health and environmental risks associated with pests and pest management practices. 2020 provided challenges to reach the public given the COVID-19 quarantine; however, Community IPM staff were still able to reach an engaged diverse audience in New York in two important and effective ways.