The Power of Personal Service: Why It Matters What Makes It Possible How It Creates Competitive Advantage

dc.contributor.author	Talbott, Barbara M.
dc.date.accessioned	2020-09-10T18:38:11Z
dc.date.available	2020-09-10T18:38:11Z
dc.date.issued	2006-09-01
dc.description.abstract	The innovative definition of luxury developed over the past 45 years by Four Seasons Hotels and Resorts is based on service excellence, melded with top-notch facilities and operations. Four Seasons began by focusing on what was then a small segment of the market—the affluent frequent traveler—and in the process, built a global luxury brand. As the experience of Four Seasons demonstrates, personal service can be a source of superior profitability, reputation, and growth. Four Seasons’ success depends on choosing employees who provide service that is genuine and innovative, on developing standards that are both meaningful and flexible, and on maintaining a unique culture that makes delivery of both possible.
dc.description.legacydownloads	2006_Talbott_Power_personal_service.pdf: 2394 downloads, before Aug. 1, 2020.
dc.identifier.other	7459926
dc.identifier.uri	https://hdl.handle.net/1813/71301
dc.language.iso	en_US
dc.rights	Required Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher.
dc.subject	Cornell
dc.subject	hotels
dc.subject	luxury
dc.subject	customer service
dc.subject	guest experience
dc.subject	Four
dc.title	The Power of Personal Service: Why It Matters What Makes It Possible How It Creates Competitive Advantage
dc.type	article

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