[Excerpt] This updated edition of What Workers Want keeps the core text and chapter structure of the first edition (Chapters 1-7 in the current book), while eliminating its appendices. The appendices reported the methodology, telephone questionnaires, and written materials used in the two waves of the Worker Representation and Participation Survey (WRPS), all of which is no available online at www.nber.org/~freeman/wrps.html. That site also offers an integrated dataset of all findings, ready for download by interested researchers, and links to other national surveys, modeled on the WRPS, conducted since. New to the updated edition are a new introduction and conclusion. The Introduction examines how our original findings stand up in light of the survey research that others have done since the WRPS. The Conclusion offers suggestions on how to reform our labor relations system so that it delivers to workers what they want in the form of workplace representation and participation.