Best Practices in Service Quality
| dc.contributor.author | Enz, Cathy A. | |
| dc.contributor.author | Siguaw, Judy A. | |
| dc.date.accessioned | 2020-09-12T21:06:09Z | |
| dc.date.available | 2020-09-12T21:06:09Z | |
| dc.date.issued | 2000-10-01 | |
| dc.description.abstract | To achieve the highest service quality, managers of a baker’s dozen of lodging operations have given authority to their employees. | |
| dc.description.legacydownloads | Enz47_Best_practices_in_service_quality.pdf: 5717 downloads, before Aug. 1, 2020. | |
| dc.identifier.other | 6146703 | |
| dc.identifier.uri | https://hdl.handle.net/1813/71922 | |
| dc.language.iso | en_US | |
| dc.rights | Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved. | |
| dc.subject | service quality | |
| dc.subject | lodging industry | |
| dc.subject | customer evaluation | |
| dc.title | Best Practices in Service Quality | |
| dc.type | article | |
| local.authorAffiliation | Enz, Cathy A.: cae4@cornell.edu Cornell University | |
| local.authorAffiliation | Siguaw, Judy A.: jas92@cornell.edu Cornell University |
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