Identify Critical Factors to Turn Workforce Satisfaction into Bottom-Line Results

dc.contributor.author	Center for Advanced Human Resource Studies
dc.date.accessioned	2020-11-12T21:17:06Z
dc.date.available	2020-11-12T21:17:06Z
dc.date.issued	2010-04-01
dc.description.abstract	KEY FINDINGS · While practitioners and researchers assume that higher employee satisfaction equals higher sales and profits, analysis shows that there is no direct link between the two. · Between the beginning point of employee satisfaction and the endpoint of profitability lie three crucial intervening factors: employee retention, employee responsiveness to customers, and customer satisfaction. · By understanding the interplay among these factors, organizations can target their HR efforts to positively affect the bottom line.
dc.description.legacydownloads	No6_10ResearchLink_DyerWFSatisfaction_Perf.pdf: 1884 downloads, before Oct. 1, 2020.
dc.identifier.other	1297370
dc.identifier.uri	https://hdl.handle.net/1813/73703
dc.language.iso	en_US
dc.subject	Employee Engagement
dc.subject	HR Strategy
dc.subject	Financial performance
dc.subject	employee satisfaction
dc.subject	retention
dc.subject	customer satisfaction
dc.title	Identify Critical Factors to Turn Workforce Satisfaction into Bottom-Line Results
dc.type	article
local.authorAffiliation	Center for Advanced Human Resource Studies: True

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