Ombudsmen in Higher Education: Similarities, Divergences, and the Rise of Alternative Dispute Resolution
Newhart, Mary J.
This thesis examines the historical role of ombudsmen in institutions of higher education in the United States (U.S.) and explores whether the rise of alternative dispute resolution (ADR) has significantly affected the role they play in managing conflict and disputes.
alternative dispute resolution; ADR; ombud; conflict
dissertation or thesis