The Feasibility of Using Expert Systems in the Management of Human Resources
Hannon, John M.; Milkovich, George T.; Sturman, Michael C.
The purpose of this paper is to introduce a decision aid that is being used increasingly in the business world, the expert system, and to begin to examine its potential for human resource management. First, the expert system technology is reviewed, with a special emphasis on the players, those involved in developing and using the system, and the parts, the three main components of a system. This is followed by an analysis of the costs and benefits and the advantages and disadvantages that have been ascribed to expert systems. We conclude this initial research endeavor by presenting some preliminary findings which suggest that employees are willing to cooperate with expert systems, even those that require personal information, and that they see some benefits to using expert systems as decision aids.
cost benefit; personnel; CAHRS; ILR; center; human resource; job; worker; advanced; labor market; satisfaction; employee; work; manage; management; training; HRM; employ; model; industrial relations; labor market; job satisfaction; job performance; productivity; measurement