Telecommunications 2004: Strategy, HR Practices & Performance - Cornell-Rutgers Telecommunications Project
Batt, Rosemary; Colvin, Alex; Katz, Harry; Keefe, Jeffrey
This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.
telecommunications; strategy; HR; practices; performance; industry; economic; management; workforce; sector; survey