Telecommunications 2000: Strategy, HR Practices and Performance
Batt, Rosemary; Colvin, Alexander J.S.; Katz, Harry; Keefe, Jeffrey
This report constitutes the first benchmarking survey of business and human resource practices among a nationally representative sample of workplaces in the broadly defined telecommunications industry that includes wireline, wireless, cable, and internet providers. It grows out of a multi-year study of organizational change in the industry, and is based on extensive field study, site visits, interviews, and surveys conducted by research teams at Cornell and Rutgers Universities. Managers at 577 establishments across the country gave generously of their time during a lengthy telephone survey. The study was made possible through a generous grant by the Alfred P. Sloan Foundation.
Batt; telecommunication; strategy; practice; performance; call centers; network; Rutgers; benchmarking; Sloan; global; deregulation
Required Publisher Statement: Cornell-Rutgers Telecommunications Project