Perspective Taking Building Positive Interpersonal Connections and Trustworthiness One Interaction at a Time
There is growing interest in the role of perspective taking in organizations. Perspective taking has been linked to enhanced interpersonal understanding and the strengthening of social bonds. In this chapter, I integrate research from sociology, communications, and psychology to provide insight into why, when, and how perspective taking facilitates the relational resources of positive connections and trustworthy actions. I introduce the importance of a three-dimensional view of perspective taking for building relational resources and present data validating this conceptualization. I conclude with directions for future research.
perspective taking; survey scale development; trust; trustworthiness; empathic concern; interpersonal connection
Required Publisher Statement: © Oxford University Press. Final version published as: Williams, M. (2012). Perspective taking building positive interpersonal connections and trustworthiness one interaction at a time. In K. S. Cameron & G. M. Spreitzer (Eds.), The Oxford handbook of positive organizational scholarship (pp. 462-473). New York, NY: Oxford University Press. Reprinted with permission. All rights reserved.