HR Shared Services (HRSS): Model and Trends
Collier, Danielle; Levita Schallenbach, Catarina
[Excerpt] The findings of this research project are based on interviews with 44 Human Resources (HR) leaders across 39 national and international companies within 15 industries ranging from manufacturing to consulting services. The interviews ranged from 45 minutes to one hour, and sought to understand models, best practices, and trends. The interview included questions about employee experience, technology, and the integration between HR Shared Services (HRSS) and the overall HR Organization. To provide background information and data, the HR leaders answered a short survey, giving details about the structure of their HRSS, locations, areas of HR that had work performed in the shared services organization, systems, and technology capabilities.
HRSS; HR Shared Services; HRBP; shared services; global business service; GBS; HR generalist; customer experience; digital evolution; user journey; best-in-class; trends; metrics; customer service; employment resource planning; ERP; HRIS; HR information systems
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Ameritech Corporation, Illinois Bell Telephone Company, Ameritech New Media, Inc., Ameritech Network Services, Ameritech Consumer Services, Ameritech Custom Business Services, Ameritech Enhanced Business Services, Ameritech Information Industry Services, Ameritech Long Distance Industry Services, Ameritech Pay Phone Services and Ameritech Small Business Services and International Brotherhood of Electrical Workers (IBEW) Locals 165, 188, 336, 383, and 399 (1998) Unknown author (1998-06-28)
An Empirical Analysis of Management Challenges in Service Factories, Service Shops, Mass Services and Professional Services Verma, Rohit (2000-01-01)This study presents an empirical snapshot of management challenges among different types of service industries (Service Factory, Service Shop, Mass Service, and Professional Service). Based on data collected (sample size ...