To Look or Book: An Examination of Consumers’ Apprehensiveness toward Internet Use
Susskind, Alex M.; Bonn, Mark A.; Dev, Chekitan
In a series of three studies, a two-factor measure of apprehension toward Internet use was developed and tested among three independent samples of consumers. The relationship between general Internet apprehensiveness (GIA) and transactional Internet apprehensiveness (TIA) was examined in concert with the relationship between consumers’ online information seeking, purchasing intentions, and behaviors. Results indicated that (1) a two-factor measure of GIA and TIA demonstrated construct validity across three independent samples of potential Internet users, (2) GIA is more strongly related to perceptions of Internet use for information seeking compared to online purchasing, and (3) TIA is more strongly related to perceptions of online purchasing activities and reported online purchasing behavior compared with perceptions of online information-seeking behavior. Implications for management practice and further research are presented.
Internet apprehension; innovation resistance; Internet consumerism
Required Publisher Statement: © SAGE. Final version published as: Susskind, A. M., Bonn, M. A., & Dev, C. S. (2003). To look or book: An examination of consumers’ apprehensiveness toward internet use. Journal of Travel Research, 41(3), 256-264. Reprinted with permission. All rights reserved.