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Predicting Psychological Empowerment among Service Workers: The Effect of Support-Based Relationships

Author
Corsun, David L.; Enz, Cathy A.
Abstract
Data from 292 service workers in 21 private clubs show that supportive peer and customer relationships are predictive of higher levels of employee experienced empowerment. Both organizational and employee-customer relationships accounted for significant variation in the dimensions of empowerment: meaningfulness, influence, and self-efficacy. Peer helping and supportive customer relationships were the two most influential predictors of all three empowerment dimensions. Implications for future research and for management practice are discussed.
Date Issued
1999-01-01Subject
psychological empowerment; service workers; supportive relationships
Related DOI:
https://doi.org/10.1177/001872679905200202Rights
Required Publisher Statement: © SAGE. Final version published as: Corsun, D. L., & Enz, C. A. (1999). Predicting psychological empowerment among service workers: The effect of support-based relationships. Human Relations, 52(2), 205-224. Reprinted with permission. All rights reserved.
Type
article