Manufacturing Performance Reporting For Continuous Quality Improvement
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Banker, Rajiv D.; Potter, Gordon S.; Schroeder, Roger G.
Recently many plants have implemented the new manufacturing strategy of continuous quality improvement. The central hypothesis in this paper is that the implementation of a policy of continuous quality improvement results in a shift in the management control system. This article tests this hypothesis by examining the shop floor reporting policies of forty-two plants located in the United States. The paper documents that the extent of information concerning the current status of manufacturing, such as charts on defect rates or schedule compliance and productivity information, provided to workers on the shop floor is positively related to the implementation of continuous quality improvement programs.
management control systems; information control systems; continuous quality improvement; employee involvement
Required Publisher Statement: © Gabler Verlag/Springer. Final version published as: Banker, R. D., Potter, G., & Schroeder, R. G. (1995). Manufacturing performance reporting for continuous quality improvement. MIR: Management International Review, 33(2), 69-85. Reprinted with permission. All rights reserved.