Redesigning Check-Processing Operations Using Animated Computer Simulation
Loading...
No Access Until
Permanent Link(s)
Collections
Other Titles
Author(s)
Abstract
This paper describes the steps taken by a major commercial bank in the USA to redesign a critical function within its check-processing operation. Animated simulation models of the current and new process were developed to understand the relationship between process parameters waiting times and productivity measures. We describe the animated simulation modeling approach in detail present sample results and provide directions for further use of such an approach in banking.
Journal / Series
Volume & Issue
Description
Sponsorship
Date Issued
2000-01-01
Publisher
Keywords
service operations; banking; process efficiency; computer simulation
Location
Effective Date
Expiration Date
Sector
Employer
Union
Union Local
NAICS
Number of Workers
Committee Chair
Committee Co-Chair
Committee Member
Degree Discipline
Degree Name
Degree Level
Related Version
Related DOI
Related To
Related Part
Based on Related Item
Has Other Format(s)
Part of Related Item
Related To
Related Publication(s)
Link(s) to Related Publication(s)
References
Link(s) to Reference(s)
Previously Published As
Government Document
ISBN
ISMN
ISSN
Other Identifiers
Rights
Required Publisher Statement: © Emerald. DOI: 10.1108/14637150010313348. Final version published as: Verma, R., Gibbs, G. D., & Gilgan, R. J. (2000). Redesigning check‐processing operations using animated computer simulation. Business Process Management Journal, 6(1), 24-54. Reprinted with permission. All rights reserved.
Rights URI
Types
article