A Framework for Analyzing Technology and Structure in the Lodging Industry
Chandrasekar, Venkat; Dev, Chekitan
This article aims to add to our understanding of lodging management from an organization theory perspective. In an attempt to link the principal dimensions of a lodging organization's configuration, the interrelationships between technology and structure are examined from a conceptual viewpoint adapted from a sociological perspective on service technology and organization structure. The focus of this effort will be on offering a framework for the analysis of hotel service technology and its relationship to optimal structural configurations for better management.
service technology; organization structure; lodging industry
Required Publisher Statement: © Elsevier. Final version published as: Chandrasekar, V., & Dev, C. S., (1989). A framework for analyzing technology and structure in the lodging industry. International Journal of Hospitality Management, 8(3), 237-245. Reprinted with permission. All rights reserved.