History of Offshoring Knowledge Services
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Metters, Richard; Verma, Rohit
The offshoring of knowledge services has become the stuff of newspaper headlines and U.S. presidential debates. Here, we view the antecedents of the current state of affairs. In the 1980s services offshoring was a trivial portion of the economy, but the seeds of today’s situation were planted then. A combination of U.S. government neglect, foreign government activism, a culture change among business people concerning service processes, technological advances, and cultural relationships among countries have created the specific services offshoring configuration of today.
knowledge services; offshoring
Required Publisher Statement: © Elsevier. DOI: 10.1016/j.jom.2007.02.012. Final version published as: Metters, R. & Verma, R. (2008). History of offshoring knowledge services. Journal of Operations Management, 26(2), 141-147. Reprinted with permission. All rights reserved.