[Review of the Book <i>The Challenge of Organizational Change: How Companies Experience It and Leaders Guide It<i>]
Tracey, J. Bruce
[Excerpt] Overall, this book is an important contribution to the organizational studies literature. The Big-Three Model and the case studies supporting it provide new insights regarding the ways in which changes affect individuals and organizations. Further theoretical developments should build on this framework, and incorporate elements of this model into more detailed schemas of change. The authors have exposed many new research questions and provided many lessons for practitioners. I look forward to additional work from them.
service climate; motivation; performance; retention
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