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ServiceSimulator was designed as a free tool for modeling service operations. In addition to the simulator itself, the tool includes seven sample files which correspond to seven sample problems that involve how to address staffing issues relating to different scenarios of customer traffic, in operations as diverse as hair salons, quick-service restaurants, and call centers. The scenarios are given at the end of the instruction document. Videos are also available that show how to construct models for the seven sample problems. To explain how to use the simulator, the instruction book shows screen captures drawn from the models relating to Example 4 (an instructor of trainees at a hair salon), Example 5 (managing food waste at a quick-service counter), and Example 6 (customers arriving and waiting for service at a hair salon). Users are able to simulate possible changes in their own existing or planned service operations. Videos that show how to construct the sample problems using ServiceSimulator are available for free from Professor Thompson. Simply send him an email at firstname.lastname@example.org with the subject line "ServiceSimulator video".
Cornell; tools; service operations; simulations
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