The International Hospitality Industry: Overcoming the Barriers to Growth
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Katz, Jan H.; Withiam, Glenn
Facing turbulent economic, political, and environmental conditions, along with shifting travel patterns and consumer preferences that stem in part from rising wealth in several countries, the world’s hospitality industry is facing a wide variety of opportunities and threats. Recognizing the global nature of many industry issues, the Center for Hospitality Research produced the first International Hospitality Roundtable.
Cornell; hospitality; healthcare; service culture; complex-system management
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