eCommons

 

Retaining Management Talent: What Hospitality Professionals Want from Their Jobs

Other Titles

Abstract

One of the primary challenges that the hospitality industry continues to face is high levels of turnover. With an eye toward finding ways for the industry to reduce unwanted turnover, we examine turnover intentions of one the most critical groups of employees: namely, management staff. Using a sample of 401 graduates of the Cornell University School of Hotel Administration (with graduation dates of 1987 through 2002), this study identifies the job features that enhance managers' commitment levels to their organizations and to the industry generally, as well as reduce their likelihood of leaving both. A key finding of this study is that these hospitality professionals are actively managing their careers. To that end, they are looking for challenging jobs that offer growth opportunities, competent leadership, and fair compensation. Foremost among those factors is the chance to gain career growth through increasingly challenging assignments. While a substantial number of respondents were motivated by external factors, such as compensation, most of the respondents find the greatest motivation from the internal aspects of the job, including the opportunity for personal and career growth and the chance to make a contribution to the organization. To the degree that those desired jobs features are in place, hospitality managers' commitment levels will rise. Managers' commitment to performing challenging work especially reduces their likelihood of leaving their companies and the industry.

Journal / Series

Volume & Issue

Description

Sponsorship

Date Issued

2005-01-01

Publisher

Keywords

hospitality firms; employee turnover; career development; management staff

Location

Effective Date

Expiration Date

Sector

Employer

Union

Union Local

NAICS

Number of Workers

Committee Chair

Committee Co-Chair

Committee Member

Degree Discipline

Degree Name

Degree Level

Related Version

Related DOI

Related To

Related Part

Based on Related Item

Has Other Format(s)

Part of Related Item

Related To

Related Publication(s)

Link(s) to Related Publication(s)

References

Link(s) to Reference(s)

Previously Published As

Government Document

ISBN

ISMN

ISSN

Other Identifiers

Rights

Required Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher

Rights URI

Types

article

Accessibility Feature

Accessibility Hazard

Accessibility Summary

Link(s) to Catalog Record