The Center for Hospitality Research (CHR) is the leading source for quality research on and for the hospitality industry. It creates new knowledge—and shares that knowledge to power hospitality forward. The CHR works with business leaders to develop new ideas, theories, and models that improve strategic, managerial, and operating practices. These insights are captured in research reports and industry tools that are available online at no cost. Thousands of academic and business leaders worldwide tap into this research stream. An active knowledge-sharing program further distributes the center’s work around the globe.

Recent Submissions

  • 2020-2021 Year in Review 

    Center for Hospitality Research (2021-11-01)
    2020-2021 Annual Review published by the staff of the Center for Hospitality Research (CHR) at Cornell University's School of Hotel Administration.
  • Understanding Human Resource Practices and Outcomes in Franchise Businesses 

    Lakhani, Tashlin (2021-11-01)
    Franchise businesses are an essential and growing part of the U.S. economy, accounting for nearly 800,000 establishments, 9 million jobs, and $800 billion in output annually. The importance of franchising is particularly ...
  • Pole Vaulting to New High 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-11-01)
    Hotel prices continued to gain ground during the recent quarter, regaining losses incurred during the pandemic. Prices in all regions are reverting to their long-term average, with hotels in the Pacific and South Atlantic ...
  • Real Estate: Private Equity Investment in Shanghai 

    Liu, Peng; Loh, Terence (2021-10-22)
    In this case study, you are a consultant engaged to assess whether to invest in Project Innov Star, a Class A office project in Zhangjiang Shanghai, which currently is stalled. The hold up, and thus the opportunity to ...
  • Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators 

    LaTour, Kathryn; Brant, Ana (2021-09-29)
    Social listening involves using the information customers post publicly to better personalize their experience. But distinguishing the messages that matter (and responding to them promptly and effectively) is not easy—with ...
  • Finding the Balance Between Driving Revenue & Managing Costs 

    Vouk, Ira (2021-09-14)
    In July, the School of Hotel Administration’s Center for Hospitality Research (CHR) hosted a virtual roundtable called Finding the Balance Between Driving Revenue & Managing Costs. A group of twenty-three academics and ...
  • Consumer Perceptions of Restaurant Delivery Fees 

    Kimes, Sheryl; Chen, Chaoqun (2021-03-11)
    As a substantial number of restaurants have implemented pickup and delivery as a large part of their business, restaurant operators must consider customers’ reactions to the structure of pickup and delivery charges. To ...
  • Sustainability in the Era of COVID-19 

    Varney, Jeanne; Adalja, Aaron (2021-02-19)
    As with all things 2020, the 11th annual Center for Hospitality Research Sustainability Roundtable took on a distinctively different format, a virtual webinar format. It would have been easy to “take a pass” on holding the ...
  • A Glimmer of Hope Amidst a Hemorrhage 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-01-20)
    Prices of hotels along the east coast continue to drop, although the rate of decline has moderated. Hotels on the west coast enjoyed positive price momentum, both on a quarter-over-quarter or year-over-year basis. Hotels ...
  • Hotel Sustainability Benchmarking Index 2020: Carbon, Energy, and Water 

    Ricaurte, Eric; Jagarajan, Rehmaashini (2020-11-13)
    The seventh annual Cornell Hotel Sustainability Benchmarking study includes data from considerably more hotels than last year. While the bulk of the data still come from hotels in the United States, the study also recorded ...

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