The purpose of the Center for Hospitality Research is to enable and conduct research of significance to the global hospitality and related service industries. The center also works to improve the connections between academe and industry, continuing the School of Hotel Administration’s long-standing tradition of service to the hospitality industry. Founded in 1992, CHR remains the industry’s foremost creator and distributor of timely research, all of which is posted at no charge for all to use. In addition to its industry advisory board, CHR convenes several industry roundtables each year for the purpose of identifying new issues affecting the hospitality industry.

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Recent Submissions

  • Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators 

    LaTour, Kathryn; Brant, Ana (2021-09-29)
    Social listening involves using the information customers post publicly to better personalize their experience. But distinguishing the messages that matter (and responding to them promptly and effectively) is not easy—with ...
  • Hotel Sustainability Benchmarking Index 2021: Carbon, Energy, and Water 

    Ricaurte, Eric; Jagarajan, Rehmaashini (2021-09-21)
    The annual Cornell Hotel Sustainability Benchmarking study, published for the eighth consecutive year, finds a general reduction in energy and water usage among the participating hotels over the past three years (2017 ...
  • Finding the Balance Between Driving Revenue & Managing Costs 

    Vouk, Ira (2021-09-14)
    In July, the School of Hotel Administration’s Center for Hospitality Research (CHR) hosted a virtual roundtable called Finding the Balance Between Driving Revenue & Managing Costs. A group of twenty-three academics and ...
  • Second Quarter 2021: Are We There Yet? 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-07-15)
    United States hotel prices have rebounded above their statistical lower bound in all regions except the Mountain states, signaling a return toward their pre-pandemic level—although we are not quite there yet. Prices of ...
  • The Phoenix Is Rising 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-04-19)
    Although the price of hotels along the east coast declined again this quarter the rate of decline has continued to lessen. Hotels in gateway cities reversed course, outperforming hotels in non-gateway cities. Our moving ...
  • Consumer Perceptions of Restaurant Delivery Fees 

    Kimes, Sheryl; Chen, Chaoqun (2021-03-11)
    As a substantial number of restaurants have implemented pickup and delivery as a large part of their business, restaurant operators must consider customers’ reactions to the structure of pickup and delivery charges. To ...
  • Sustainability in the Era of COVID-19 

    Varney, Jeanne; Adalja, Aaron (2021-02-19)
    As with all things 2020, the 11th annual Center for Hospitality Research Sustainability Roundtable took on a distinctively different format, a virtual webinar format. It would have been easy to “take a pass” on holding the ...
  • Customer Engagement: The Key to Long-term Loyalty and Impact 

    Anderson, Christopher; Han, Saram (2021-02-01)
    In today’s physically separated world of hospitality, engagement and interaction between hoteliers and guests are taking new forms but are still as critical as ever. In a series of studies using data from a well-known hotel ...
  • A Glimmer of Hope Amidst a Hemorrhage 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-01-20)
    Prices of hotels along the east coast continue to drop, although the rate of decline has moderated. Hotels on the west coast enjoyed positive price momentum, both on a quarter-over-quarter or year-over-year basis. Hotels ...
  • Hotel Sustainability Benchmarking Index 2020: Carbon, Energy, and Water 

    Ricaurte, Eric; Jagarajan, Rehmaashini (2020-11-13)
    The seventh annual Cornell Hotel Sustainability Benchmarking study includes data from considerably more hotels than last year. While the bulk of the data still come from hotels in the United States, the study also recorded ...

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