Recent Submissions

  • 2020-2021 Year in Review 

    The Center for Innovative Hospitality Labor and Employment Relations (2021-11-09)
    2020-2021 Annual Review published by the staff of the Center for Innovative Hospitality Labor and Employment Relations (CIHLER) at Cornell University's School of Hotel Administration.
  • 2020-2021 Year in Review 

    Center for Hospitality Research (2021-11-01)
    2020-2021 Annual Review published by the staff of the Center for Hospitality Research (CHR) at Cornell University's School of Hotel Administration.
  • Understanding Human Resource Practices and Outcomes in Franchise Businesses 

    Lakhani, Tashlin (2021-11-01)
    Franchise businesses are an essential and growing part of the U.S. economy, accounting for nearly 800,000 establishments, 9 million jobs, and $800 billion in output annually. The importance of franchising is particularly ...
  • Pole Vaulting to New High 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-11-01)
    Hotel prices continued to gain ground during the recent quarter, regaining losses incurred during the pandemic. Prices in all regions are reverting to their long-term average, with hotels in the Pacific and South Atlantic ...
  • Real Estate: Private Equity Investment in Shanghai 

    Liu, Peng; Loh, Terence (2021-10-22)
    In this case study, you are a consultant engaged to assess whether to invest in Project Innov Star, a Class A office project in Zhangjiang Shanghai, which currently is stalled. The hold up, and thus the opportunity to ...
  • 2020-2021 Year in Review 

    Cornell Institute for Food and Beverage Management (CIFBM) (2021-10-18)
    2020-2021 Annual Review published by the staff of the Cornell Institute for Food and Beverage Management (CIFBM) at Cornell University's School of Hotel Administration.
  • 2020-2021 Year in Review 

    Pillsbury Institute for Hospitality Entrepreneurship (2021-10-18)
    2020-2021 Annual Review published by the staff of the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship (PIHE) at Cornell University's School of Hotel Administration.
  • 2020-2021 Annual Review 

    Center for Real Estate and Finance (2021-10-18)
    2020-2021 Annual Review published by the staff of the Center for Real Estate and Finance (CREF) at Cornell University's School of Hotel Administration.
  • Social Listening to Create Bespoke Customer Experiences: Best Practices for Hospitality Operators 

    LaTour, Kathryn; Brant, Ana (2021-09-29)
    Social listening involves using the information customers post publicly to better personalize their experience. But distinguishing the messages that matter (and responding to them promptly and effectively) is not easy—with ...
  • Hotel Sustainability Benchmarking Index 2021: Carbon, Energy, and Water 

    Ricaurte, Eric; Jagarajan, Rehmaashini (2021-09-21)
    The annual Cornell Hotel Sustainability Benchmarking study, published for the eighth consecutive year, finds a general reduction in energy and water usage among the participating hotels over the past three years (2017 ...

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