Management Control Clinic
Hutt, Guy K.; Kauffman, Jonas B.
Controlling is the function of management which is designed to ensure that events conform to plans. To be effective, a control system must focus on the presentit must be correction and solution centered as opposed to mistake centered, and it must be specific in the sense that it concentrates on key factors that affect results. Control is universal in that it covers all phases of the farm's operations. The four essential elements of a control system include: the presence of measurable standards in each goala system of reportinginterpretation and evaluation of informationand corrective action. In many cases, control systems have resulted in creating some unintended negative human responses both in ourselves and in those who work with us. When this occurs the reasons most often lie in the way the system is managed. For example, if a climate of punishment or "shoulding" on one self rather than a climate of help and support exists, people will react negatively. Similarly if people perceive a threat they will work to defeat the system. To prevent negative reactions to control systems requires that everyone understands the purpose of controls, that they work in a climate of help and support, and that they receive continual feedback.
A.E. Ext. 89-25
Charles H. Dyson School of Applied Economics and Management, Cornell University