This information was presented at the 2013 Operations Managers Conference, organized by the PRO-DAIRY program in the College of Agriculture and Life Sciences at Cornell University. This conference provides an opportunity for people responsible for day to day activities to increase their management and operations skills while interacting with other managers. Softcover copies of the entire conference proceedings may be purchased at http://www.ansci.cornell.edu/dm/proceedings_orders.html or by calling (607) 255-4285.

Management; operations; human resources

presentation