The School of Hotel Administration (SHA) collections in eCommons offer electronic access to unique material that reflects and supports the scholarly community of the School of Hotel Administration at Cornell University. Curated by the Nestlé Library and maintained by Cornell University Library, the SHA collections contain works selected from the scholarly output of School of Hotel Administration faculty, centers, and institutes. Additionally, the collections include materials vital to the research of scholars and practitioners within the fields of business, hospitality management, real estate, and other fields in which the School of Hotel Administration is a leader.

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Recent Submissions

  • Finding the Balance Between Driving Revenue & Managing Costs 

    Vouk, Ira (2021-09-14)
    In July, the School of Hotel Administration’s Center for Hospitality Research (CHR) hosted a virtual roundtable called Finding the Balance Between Driving Revenue & Managing Costs. A group of twenty-three academics and ...
  • Second Quarter 2021: Are We There Yet? 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-07-15)
    United States hotel prices have rebounded above their statistical lower bound in all regions except the Mountain states, signaling a return toward their pre-pandemic level—although we are not quite there yet. Prices of ...
  • 2021 Cornell Real Estate Review 

    Baker Program in Real Estate (2021-06-10)
    Volume 19 (2021) of the Cornell Real Estate Review
  • The Phoenix Is Rising 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-04-19)
    Although the price of hotels along the east coast declined again this quarter the rate of decline has continued to lessen. Hotels in gateway cities reversed course, outperforming hotels in non-gateway cities. Our moving ...
  • Consumer Perceptions of Restaurant Delivery Fees 

    Kimes, Sheryl; Chen, Chaoqun (2021-03-11)
    As a substantial number of restaurants have implemented pickup and delivery as a large part of their business, restaurant operators must consider customers’ reactions to the structure of pickup and delivery charges. To ...
  • Sustainability in the Era of COVID-19 

    Varney, Jeanne; Adalja, Aaron (2021-02-19)
    As with all things 2020, the 11th annual Center for Hospitality Research Sustainability Roundtable took on a distinctively different format, a virtual webinar format. It would have been easy to “take a pass” on holding the ...
  • Customer Engagement: The Key to Long-term Loyalty and Impact 

    Anderson, Christopher; Han, Saram (2021-02-01)
    In today’s physically separated world of hospitality, engagement and interaction between hoteliers and guests are taking new forms but are still as critical as ever. In a series of studies using data from a well-known hotel ...
  • A Glimmer of Hope Amidst a Hemorrhage 

    Liu, Crocker; Nowak, Adam; White, Robert Jr (2021-01-20)
    Prices of hotels along the east coast continue to drop, although the rate of decline has moderated. Hotels on the west coast enjoyed positive price momentum, both on a quarter-over-quarter or year-over-year basis. Hotels ...
  • 2019-2020 Year in Review 

    Cornell Institute for Food and Beverage Management (CIFBM) (2020-11-13)
    2019-2020 Annual Review published by the staff of the Cornell Institute for Food and Beverage Management (CIFBM) at Cornell University's School of Hotel Administration.
  • Hotel Sustainability Benchmarking Index 2020: Carbon, Energy, and Water 

    Ricaurte, Eric; Jagarajan, Rehmaashini (2020-11-13)
    The seventh annual Cornell Hotel Sustainability Benchmarking study includes data from considerably more hotels than last year. While the bulk of the data still come from hotels in the United States, the study also recorded ...

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