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Consumer Perception of Hotel Competitive Sets

File(s)
2018_Alexa_Perrucci.pdf (1.84 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71330
Collections
SHA Latin Honors Theses
Author
Perrucci, Alexa Angelica
Abstract

This research explores consumer perception of hotel competitive sets by analyzing TripAdvisor data collected from 11 cities internationally. The study included running regressions, generating visual displays (scatter plots and histograms), and performing K-means clustering. The results were encouraging, as the outcomes demonstrated that there is an ability to generalize consumer preference when it comes to hotel competitive sets. The research identifies a strong need for industry executives to begin focusing their attention on consumer perception when conducting competitive analysis.

Date Issued
2018-05-01
Keywords
hotel competitive sets
•
TripAdvisor
•
consumer perception
•
future performance
Degree Discipline
Hotel Administration
Degree Name
B.S., Hotel Administration
Degree Level
Bachelors of Science
Rights
Required Publisher Statement: Copyright held by the author. Reprinted with permission. All rights reserved.
Type
dissertation or thesis

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