Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
  1. Home
  2. Cornell SC Johnson College of Business
  3. Cornell Peter and Stephanie Nolan School of Hotel Administration
  4. Centers and Institutes
  5. The Center for Hospitality Research (CHR)
  6. Center for Hospitality Research Publications
  7. Retaining Management Talent: What Hospitality Professionals Want from Their Jobs

Retaining Management Talent: What Hospitality Professionals Want from Their Jobs

File(s)
Taylor_202005_20Retaining_20managment.pdf (1.03 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71138
Collections
Center for Hospitality Research Publications
Author
Taylor, Masako S.
Walsh, Kate
Abstract

One of the primary challenges that the hospitality industry continues to face is high levels of turnover. With an eye toward finding ways for the industry to reduce unwanted turnover, we examine turnover intentions of one the most critical groups of employees: namely, management staff. Using a sample of 401 graduates of the Cornell University School of Hotel Administration (with graduation dates of 1987 through 2002), this study identifies the job features that enhance managers' commitment levels to their organizations and to the industry generally, as well as reduce their likelihood of leaving both. A key finding of this study is that these hospitality professionals are actively managing their careers. To that end, they are looking for challenging jobs that offer growth opportunities, competent leadership, and fair compensation. Foremost among those factors is the chance to gain career growth through increasingly challenging assignments. While a substantial number of respondents were motivated by external factors, such as compensation, most of the respondents find the greatest motivation from the internal aspects of the job, including the opportunity for personal and career growth and the chance to make a contribution to the organization. To the degree that those desired jobs features are in place, hospitality managers' commitment levels will rise. Managers' commitment to performing challenging work especially reduces their likelihood of leaving their companies and the industry.

Date Issued
2005-01-01
Keywords
hospitality firms
•
employee turnover
•
career development
•
management staff
Rights
Required Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
Type
article

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance