THE DISCONNECT BETWEEN YOUNG ADULTS WITH DISABILITIES AND NYC’S PARATRANSIT SYSTEM
The paper examines the Access-a-Ride (AAR) paratransit system in New York City, which provides on-demand vehicle services to eligible customers with disabilities and health conditions. Despite a large population of individuals with reported disabilities between the ages of 18-34 in New York City, the primary AAR users are aged 61-90. Transportation is a fundamental aspect of everyday life and accessibility to transportation can greatly impact a person's ability to participate in society. People with disabilities often face barriers to accessing transportation and therefore may have limited access to education, employment, healthcare, social activities, and other opportunities. This paper analyzes the discrepancies in AAR's service ridership across young adults with disabilities and provides possible solutions and recommendations to better serve this population. The report identifies several pressure points in the system, including the eligibility criteria, funding structure, and role of different providers. The report recommends that AAR increase diversity within its internal community and reposition its approach to programming and pilot studies. The report concludes by highlighting the need for a more inclusive and equitable paratransit system that can better serve young adults with disabilities.