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The Billboard Effect: Still Alive and Well

File(s)
Anderson_2017_The_billboard_effect.pdf (691.28 KB)
Permanent Link(s)
https://hdl.handle.net/1813/70982
Collections
Center for Hospitality Research Publications
Author
Anderson, Chris K.
Han, Saram
Abstract

Changes in the online travel market are causing hotels to rethink their relationships with online travel agencies (OTAs) and to take a closer look at the impact on bookings from listing their properties with OTAs. One outcome of being listed on an OTA is additional bookings on the brand’s own website, a phenomenon that co-author Chris Anderson labeled the billboard effect. In a 2009 study, Anderson presented an experiment in which a group of hotels was listed and then removed from Expedia.com in alternate weeks. This test found that, compared to being hidden, being listed on the site increased reservations 9 percent to 26 percent (above transactions that occurred at Expedia).1 That was followed by a 2011 study examining consumers’ online pre-purchase research that found about 75 percent of consumers who made reservations with a major hotel brand had visited an OTA in advance of booking directly with the brand.2 In this report we show that the ability of a second-party channel to influence an eventual reservation may be lower now, but the billboard effect still occurs, since many consumers visit an OTA prior to booking.

Date Issued
2017-04-06
Keywords
online travel agents (OTAs)
•
hotels
•
online booking
•
web-based marketing
•
reservations
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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