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  5. Market-Driven Hotel Brands: Linking Market Orientation, Innovation, and Performance

Market-Driven Hotel Brands: Linking Market Orientation, Innovation, and Performance

File(s)
Dev43_Market_driven_hotel_brands.pdf (151.06 KB)
Permanent Link(s)
https://hdl.handle.net/1813/72186
Collections
SHA Articles and Chapters
Author
Dev, Chekitan S.
Agarwal, Sanjeev
Erramilli, M. Krishna
Abstract

"Market orientation" is a term popularized by marketing practitioners to indicate the extent to which a firm is market driven. This presumed linkage between market orientation and profitability has caught the attention of scholars, but, surprisingly, only two prior studies have reported a positive association between the two. Given the special relevance to the hotel industry of being market driven, we believe this industry provides the ideal setting for demonstrating the link between market orientation and performance. This research examines this linkage in the hotel industry. The results of our study suggest that market orientation is positively and significantly related to innovation, subjective performance, and objective performance. This result yields a number of useful ideas about how to harness the power of the marketing concept.

Date Issued
2008-01-01
Keywords
hotel
•
lodging
•
innovation
•
market orientation
Rights
Required Publisher Statement: © Florida International University. Reprinted with permission. All rights reserved.
Type
article

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