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  6. An Evaluation of Guests’ Preferred Incentives to Shift Time-Variable Demand in Restaurants

An Evaluation of Guests’ Preferred Incentives to Shift Time-Variable Demand in Restaurants

File(s)
Susskind16_An_Evaluation_of_Guests__Preferred_Incentives_to_Shift_Time_Variable_Demand_in_Restaurants.pdf (415.73 KB)
Permanent Link(s)
https://hdl.handle.net/1813/71857
Collections
SHA Articles and Chapters
Author
Susskind, Alex M.
Reynolds, Dennis
Tsuchiya, Eriko
Abstract

Asked for their reactions to specific demand-shifting tactics based on revenue management, patrons of a restaurant in Ithaca, New York, indicated that they generally would be willing to shift their dining time to off-peak hours in exchange for discounts on menu items. Better than three-quarters of the 367 respondents agreed that they would accept an incentive for dining at an off-peak time. Specific results and conclusions are detailed below.

Date Issued
2004-02-01
Keywords
revenue management
•
pricing strategies
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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