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  5. Justice or Just Between Us? Empirical Evidence of the Trade-Off Between Procedural and Interactional Justice in Workplace Dispute Resolution

Justice or Just Between Us? Empirical Evidence of the Trade-Off Between Procedural and Interactional Justice in Workplace Dispute Resolution

File(s)
Litwin2_Justice_or_Just_Between_Us.pdf (211.36 KB)
Permanent Link(s)
https://hdl.handle.net/1813/75768
Collections
ILR Articles and Chapters
Faculty Publications - Labor Relations, Law, and History
Author
Eigen, Zev J.
Litwin, Adam Seth
Abstract

In this article, the authors examine the relationship between an employer’s implementation of a typical dispute resolution system (DRS) and organizational justice, perceived compliance with the law, and organizational commitment. They draw on unique data from a single, geographically expansive, U.S. firm with more than 100,000 employees in more than 1,000 locations. Holding all time-constant, location-level variables in place, they find that the introduction of a DRS is associated with elevated perceptions of interactional justice but diminished perceptions of procedural justice. They also find no discernible effect on organizational commitment, but a significant boost to perceived legal compliance by the company. The authors draw on these findings to offer a “differential-effects” model for conceptualizing the relationship among organizational justice, perceived legal compliance, and the implementation of dispute resolution mechanisms.

Date Issued
2014-01-01
Keywords
dispute resolution system
•
organizational justice
•
compliance
•
procedural justice
•
interactional justice
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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