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  6. On the Interface Between Operations and Human Resources Management

On the Interface Between Operations and Human Resources Management

File(s)
WP02_22.pdf (424.74 KB)
Permanent Link(s)
https://hdl.handle.net/1813/77394
Collections
CAHRS Working Paper Series
Faculty Publications - Human Resource Studies
ILR Working Papers
Author
Boudreau, John W.
Hopp, Wallace
McClain, John O.
Thomas, L. Joseph
Abstract

Operations management (OM) and human resources management (HRM) have historically been very separate fields. In practice, operations managers and human resource managers interact primarily on administrative issues regarding payroll and other matters. In academia, the two subjects are studied by separate communities of scholars publishing in disjoint sets of journals, drawing on mostly separate disciplinary foundations. Yet, operations and human resources are intimately related at a fundamental level. Operations are the context that often explains or moderates the effects of human resource activities such as pay, training, communications and staffing. Human responses to operations management systems often explain variations or anomalies that would otherwise be treated as randomness or error variance in traditional operations research models. In this paper, we probe the interface between operations and human resources by examining how human considerations affect classical OM results and how operational considerations affect classical HRM results. We then propose a unifying framework for identifying new research opportunities at the intersection of the two fields.

Date Issued
2002-09-22
Keywords
work
•
HRM
•
job
•
organization
•
managers
•
operations
•
research
•
training
Type
preprint

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