[Excerpt] The management of change remains the challenge of the 1990s. The objectives of this change are to foster better performance, control costs, and enhance flexibility--all necessary to successfully compete in fierce markets. All managers are challenged by the pace and magnitude of this change. Human resource managers are not excepted, being confronted daily with questions about how to manage employees to support changes in technology, changes in organization structures, and changes in business strategy. And employees themselves are changing: in their values and expectations, their demographic diversity, their education, and their willingness to accept change.