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  6. A Cost-Benefit Analysis of Face-to-Face and Virtual Communication: Overcoming the Challenges

A Cost-Benefit Analysis of Face-to-Face and Virtual Communication: Overcoming the Challenges

File(s)
A_cost_benefit_analysis.pdf (306.96 KB)
Permanent Link(s)
https://hdl.handle.net/1813/73711
Collections
CAHRS White Papers
Author
Heller, Rebecca
Abstract

Virtual communication has become the norm for many organizations (Baltes, Dickson, Sherman, Bauer, & LaGanke, 2002; Bergiel, Bergiel, & Balsmeier, 2008; Hertel, Geister, & Konradt, 2005). As technology has evolved, time and distance barriers have dissolved, allowing for access to experts worldwide. The reality of business today demands the use of virtual communication for at least some work, and many professionals will sit on a virtual team at some point (Dewar, 2006). Although virtual communication offers many advantages, it is not without challenges. This article examines the costs and benefits associated with virtual and face-to-face communication, and identifies strategies to overcome virtual communication's challenges.

Date Issued
2010-01-01
Keywords
HR
•
virtual communication
•
technology
•
virtual teams
•
face-to-face communication
Type
report

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