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  4. Quantifying Similarity in Conversation Dynamics using Computational Methods

Quantifying Similarity in Conversation Dynamics using Computational Methods

File(s)
Jung_cornell_0058O_12359.pdf (273.12 KB)
No Access Until
2026-06-18
Permanent Link(s)
https://doi.org/10.7298/d0mr-4c52
https://hdl.handle.net/1813/117441
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Cornell Theses and Dissertations
Author
Jung, Dave
Abstract

Unlike traditional text data, conversations are intricately structured through multiple turn-takings that shape their overall dynamics, and these dynamics are pivotal in defining the nature, effectiveness, and trajectory of the conversations. Traditional textual similarity measures, however, overlook this unique structure, often viewing conversations as sequences of utterances rather than evolving interactive processes. In this work, we present a new conversation-level similarity measure that captures the dynamics of a conversation. To validate our approach, we propose two validation methods that reliably generate conversation similarity labels using simulated conversations. We demonstrate the utility of our measure through multiple applications. We calculate between-group similarity and show how the conversational dynamics leading to toxicity have changed over time on a platform. We also use it as a distance metric for clustering in two settings—identifying different ways a conversation’s dynamics can progress toward being derailed into toxic behavior.

Description
31 pages
Date Issued
2025-05
Keywords
Conversation Analysis
•
Natural Language Processing
Committee Chair
Danescu-Niculescu-Mizil, Cristian
Committee Member
Yin, Yian
Degree Discipline
Computer Science
Degree Name
M.S., Computer Science
Degree Level
Master of Science
Type
dissertation or thesis
Link(s) to Catalog Record
https://newcatalog.library.cornell.edu/catalog/16938396

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