[Excerpt] When thinking about accommodations, the focus should not be on the person’s disability but rather on essential job tasks and the physical functions necessary to complete them. Consider a receptionist who cannot answer the phone because he or she cannot grasp the receiver. A handle could be attached to the receiver to enable him or her to balance it on the hand. Or, the receptionist could use a headset, eliminating the need for grasping altogether. The reason the person can’t grasp the receiver is immaterial. With a simple accommodation, the employee can answer the phone.