Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
  1. Home
  2. Cornell SC Johnson College of Business
  3. Cornell Peter and Stephanie Nolan School of Hotel Administration
  4. Centers and Institutes
  5. The Center for Hospitality Research (CHR)
  6. Center for Hospitality Research Publications
  7. The Strategic Value of Information: A Manager's Guide to Profiting from Information Systems

The Strategic Value of Information: A Manager's Guide to Profiting from Information Systems

File(s)
Piccoli_202006_20The_20strategic_20value.pdf (1.56 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71108
Collections
Center for Hospitality Research Publications
Author
Piccoli, Gabriele
Torchio, Paolo
Abstract

The unprecedented volume of data captured by modern hospitality firms can be used to create economic value. This report provides a methodology to help hospitality managers identify and prioritize possible data-driven initiatives. This process starts with identifying the transaction-processing systems in the organization and inventorying the data they capture and store. After envisioning possible initiatives that employ these data, the methodology suggests a way to prioritize projects to ensure that only those offering positive returns are implemented. The methodology presented here allows managers to make such a cost-benefit assessment for any data-driven initiative.

Date Issued
2006-06-01
Keywords
information systems cycle
•
customer-relationship management
•
business intelligence
Rights
Required Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
Type
article

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance