Cornell University
Library
Cornell UniversityLibrary

eCommons

Help
Log In(current)
  1. Home
  2. Cornell Peter and Stephanie Nolan School of Hotel Administration
  3. School of Hotel Administration Collection
  4. SHA Articles and Chapters
  5. The Moderating Role of Familiarity in Fairness Perceptions of Revenue Management Pricing

The Moderating Role of Familiarity in Fairness Perceptions of Revenue Management Pricing

File(s)
Kimes18_Moderating_role.pdf (1.01 MB)
Permanent Link(s)
https://hdl.handle.net/1813/72398
Collections
SHA Articles and Chapters
Author
Wirtz, Jochen
Kimes, Sheryl E.
Abstract

Perceived fairness of revenue management (RM) pricing is a serious concern, as RM uses different prices for fundamentally the same service. The authors examine the effects of familiarity with an RM pricing practice, framing of prices, and fencing condition (i.e., whether a respondent was advantaged or disadvantaged by an RM price) on fairness perceptions. The authors conduct two experiments and find that familiarity moderated the effects of framing and fencing condition on consumers' fairness perceptions. Specifically, framing and fencing condition had strong effects on perceived fairness when respondents were less familiar with a pricing practice. However, when familiarity was high, neither the framing nor fencing condition effect was significant. Our findings suggest that familiarity may be a boundary condition for prospect theory.

Date Issued
2007-02-01
Keywords
revenue management; perceived fairness; rate fence; framing; familiarity
Related DOI
https://doi.org/10.1177/1094670506295848
Rights
Required Publisher Statement: © SAGE. Final version published as: Wirtz, J., & Kimes, S. E. (2007). The moderating role of familiarity in fairness perceptions of revenue management pricing. Journal of Service Research, 9(3), 229-240. Reprinted with permission. All rights reserved.
Type
article

Site Statistics | Help

About eCommons | Policies | Terms of use | Contact Us

copyright © 2002-2026 Cornell University Library | Privacy | Web Accessibility Assistance