The Service-Quality Audit: A Hotel Case Study
Permanent Link(s)
Collections
Author
Luchars, James Y.
Hinkin, Timothy R.
Abstract
A service audit that quantifies the cost of everyday errors can help a hotel manager pinpoint which quality problems to address first.
Date Issued
1996-02-01
Keywords
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article