In this report, we investigate the professional characteristics, perceptions, and decision-making processes of National Academy of Arbitrators (NAA) neutrals. The survey frame consisted of all NAA members. We administered the survey questionnaire starting in fall 2021 and continuing in 2022 using a combined web-based and physical mailing method. For the web-based administration, neutrals received an initial email requesting their participation with a link to the web-based survey instrument, as well as two follow-up reminders. We then mailed paper copies of the survey to those who requested a physical copy. This combination of web-based and traditional hard-copy mailing yielded [289] useable responses from NAA members, representing a response rate of [43 percent]; this is a respectable response rate and is in line with previous surveys of NAA members.