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  6. Serving More Segments and Offering More Products: What Are the Costs and Where Are the Profits?

Serving More Segments and Offering More Products: What Are the Costs and Where Are the Profits?

File(s)
Enz52_Serving_More_Segments_and_Offering_More_Products.pdf (2.63 MB)
Permanent Link(s)
https://hdl.handle.net/1813/71926
Collections
SHA Articles and Chapters
Author
Enz, Cathy A.
Potter, Gordon
Siguaw, Judy A.
Abstract

Making more money involves more than targeting new customer segments and offering new services.

Date Issued
1999-12-01
Keywords
hotel industry
•
financial performance
•
customer segments
•
services
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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