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  5. Restaurant Tips and Service Quality: A Weak Relationship or Just Weak Measurement?

Restaurant Tips and Service Quality: A Weak Relationship or Just Weak Measurement?

File(s)
Lynn32_Restaurant_Tips_and_Service_Quality.pdf (108.24 KB)
Permanent Link(s)
https://hdl.handle.net/1813/72085
Collections
SHA Articles and Chapters
Author
Lynn, Michael
Abstract

Restaurant patrons were asked to rate their service using either a semantic differential scale or an unbounded write-in scale. The service indices derived from semantic differential and unbounded write-in scales had different distributions, but did not differ in their relationship to tip percentages. The non-significant service by scale-type interaction suggests that the weak service-tipping relationship in the existing literature is not due to response biases associated with semantic differential scales.

Date Issued
2003-09-01
Keywords
tipping
•
service quality
•
measurement
•
research
Related DOI
https://doi.org/10.1016/S0278-4319(03)00048-3
Rights
Required Publisher Statement: © Elsevier. Final version published as: Lynn, M. (2003). Restaurant tips and service quality: A weak relationship or just weak measurement? International Journal of Hospitality Management, 22(3), 321-325. Reprinted with permission. All rights reserved.
Type
article

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